Transition Networks's Test Partner Program is a new kind of product testing program.
The Test Partner Program consists of our Technical Support staff and select Transition customers working together to insure that product supportability is designed into every Transition product. We do this by providing our Test Partner Program participants with final releases of products, and then working closely with the Test Partner to find ways to enhance/improve the product.
Through Test Partners, Transition is able to isolate and resolve a problem, or define and determine the scope of a new feature or function, resulting in a win-win situation for Transition, our resellers and our customers.
Test Partners are not expected to execute a laborious product acceptance test plan. We recognize that a Test Partner's resources may be limited. Test Partners can test the product any way they want to. The challenge is simple - break it if you can. We promise that all problems reported by a Test Partner will be Priority #1!
Our Technical Support Department qualifies potential Test Partners on the basis of robustness of their networks, client count, eagerness to participate in the program, and the networking expertise of the Test Partner's technical contact person. Most importantly, the Test Partner must possess a "partner", rather than a "customer" mentality.
Transition's Test Partner Program requirements are few, but important. Participants must:
provide a diagram of their network illustrating backbones, device and client count.
capture a performance baseline before installation so that a comparison can be made.
give this testing a reasonable amount of priority.
provide as much detail as practical when reporting problems.
allow Transition's Marketing Department an interview so that the prestige of their opinion can be shared.